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Effective Date: 1 January 2025
1. Who We Are
Indian Occean Limited ("we", "us", "our") is a company registered in England and Wales, operating from London, United Kingdom. We provide relocation support, student settlement assistance, airport transfer coordination, accommodation assistance, translation services, and tourist assistance to individuals moving to or visiting the United Kingdom.
We are the data controller responsible for your personal data. Our contact details are: info@occeanindian.com / +44-7827-094186.
2. What Information We Collect
We collect and process the following categories of personal data:
Information you provide directly
- Full name
- Email address
- Phone number and WhatsApp number
- Postal address (where relevant to your service)
- Details of your travel arrangements (flight numbers, arrival dates)
- Details about your accommodation requirements
- Messages and communications you send to us
- Payment information (processed securely via Stripe โ we do not store card details)
Information collected automatically
- IP address
- Browser type and version
- Pages visited on our website and time spent
- Referring website URL
- Cookie data (see our Cookie Policy)
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide the services you have purchased or enquired about
- To communicate with you about your order, booking, or enquiry
- To coordinate third-party service providers (drivers, translators, accommodation agents) on your behalf
- To process payments for our services
- To send you service-related updates and notifications
- To respond to enquiries submitted via our website or WhatsApp
- To improve our website and services
- To comply with legal obligations
We do not use your data for unsolicited marketing without your explicit consent.
4. Legal Basis for Processing
Under UK GDPR, we process your data under the following legal bases:
- Contract performance: Processing necessary to fulfil a service you have purchased or requested
- Legitimate interests: Improving our services, responding to communications, and managing our business
- Legal obligation: Complying with applicable UK law
- Consent: Where you have given explicit consent, such as for marketing communications
5. Sharing Your Information
We may share your personal data with:
- Service delivery partners: Drivers, translators, accommodation agents, and other third parties necessary to fulfil your service โ only the minimum data required
- Payment processors: Stripe, for secure payment processing (Stripe's own privacy policy applies)
- IT service providers: Website hosting, email, and business tools โ all subject to data processing agreements
- Legal and regulatory authorities: Where required by law
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Customer and order records: 6 years (in line with HMRC and contract law requirements)
- Marketing consent records: Until consent is withdrawn
- Website analytics data: 26 months
- Communication records: 2 years from last contact
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: To receive a copy of the personal data we hold about you
- Right to rectification: To request correction of inaccurate data
- Right to erasure: To request deletion of your data in certain circumstances
- Right to restrict processing: To ask us to limit how we use your data
- Right to data portability: To receive your data in a structured, machine-readable format
- Right to object: To object to processing based on legitimate interests
- Rights related to automated decision-making: We do not use automated decision-making or profiling
To exercise any of these rights, contact us at info@occeanindian.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use cookies on our website. Please see our separate Cookie Policy for full details of what cookies we use and how to manage your preferences.
9. International Data Transfers
Your data is primarily processed within the United Kingdom. Where we use third-party tools that may transfer data outside the UK (such as email providers or analytics tools), we ensure appropriate safeguards are in place in line with UK GDPR requirements, including Standard Contractual Clauses where applicable.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. The date at the top of this page reflects when it was last updated. We encourage you to review this policy periodically.